Virtual Assistant · Admin · Support · Network Ops
Keeping the inbox calm
and the network up.
I handle the parts of a business that keep running quietly in the background — calendars, client records, invoicing, support calls — and I also know my way around a firewall. That combination means fewer handoffs when something both administrative and technical needs sorting out.
Available
About
A generalist by training, an operator by habit.
I'm an administrative and technical support professional based in Dingras, Ilocos Norte. I currently work as a Marketing and Administrative Officer for an Australian education consultancy, managing client communications, appointments, invoicing, and CRM records. Before that, I spent over a year as a Network Engineer Associate, configuring firewalls and switches and troubleshooting connectivity for enterprise users.
I also bring customer service experience from a high-volume Amazon support account, and a stint processing confidential healthcare records under HIPAA rules. I hold a degree in Computer Technology, and I move comfortably between an inbox, a spreadsheet, and a network switch.
What I do
Four areas, one point of contact.
Virtual Assistance
Inbox and calendar management, scheduling, document prep, and day-to-day client coordination.
Administrative Support
CRM upkeep, invoicing, records management, and confidential documentation, kept accurate and current.
Customer Support
High-volume call handling, order and refund resolution, and calm, clear communication under pressure.
Technical & Network Support
Firewall and switch configuration, VPN and Wi-Fi troubleshooting, and clear incident documentation.
Experience
Where I've worked.
- Manage client emails, calls, and inquiries; coordinate appointments and calendars.
- Prepare engagement agreements, deposit requests, and document checklists.
- Use MYOB for invoicing and payment tracking; maintain CRM and client records.
- Create marketing materials in Canva and support digital campaigns.
- Provided remote IT support for hardware, software, and connectivity issues.
- Configured and maintained Fortinet firewalls and Cisco Meraki switches and access points.
- Troubleshot VPN, Wi-Fi, and LAN/WAN incidents; performed post-implementation network testing.
- Verified medical records and processed confidential patient data under HIPAA regulations.
- Handled high-volume inbound calls for an Amazon account, resolving orders, refunds, and replacements.
- Installed and maintained desktops and laptops; supported IT asset inventory management.
Tools
What I work in day to day.
Education & Certifications
Get in touch
Let's talk about how I can help.
Whether it's inbox and calendar support, customer-facing work, or a network that needs a steady hand — I reply within a couple of hours during business hours.